Managing by Metrics

Management by Metrics is an essential approach for any organization that wants to implement a performance based approach to continuous improvement, customer service, and other critical business functions. Business metrics captured by dashboards, balanced scorecards, and other reporting tools all give leaders the essential information needed to make important business decisions, manage internal and external business trends, and identify new business opportunities. The key to success is knowing what to measure, how to measure it, and how to turn that data into valuable business information.