Apple Certified Support Professional (ACSP) certification verifies an understanding of OS X core functionality and an ability to configure key services, perform basic troubleshooting, and support multiple users with essential OS X capabilities. Candidates may earn ACSP certification by passing the macOS Support Essentials 10.14 Exam.
The following exam preparation is recommended:
- Gain experience with OS X – There is no substitute for time spent learning the technology. After you read the book or take the class, spend time increasing your familiarity with OS X to ensure your success on the certification exam
- Complete the Sierra 101: macOS Support Essentials 10.13 course
- Review the objectives and questions in the macOS Support Essentials 10.14 Exam Preparation Guide
2 Days/Lecture & Lab
ACSP certification is designed for the help desk professional, technical coordinator, or power user who supports OS X users, manages networks, or provides technical support for the Mac.
- File Systems and Storage
- Data Management
- Apps and Processes
- Network Configuration
- Network Services
- System Management