Effective communication skills are essential for workplace success. Participants in this course learn essential communication skills and strategies necessary for giving and receiving feedback in today’s fast-paced work environment, and build confidence in their ability to effectively communicate feedback. Confidently giving and receiving feedback is an important interpersonal skill for anyone working as part of a team, and is an especially important skill for those in leadership roles. Giving feedback is vital to coaching others, developing others, and for maximizing team performance. Giving and receiving effective feedback also fosters accountability and respect in the workplace, and can dramatically improve workplace productivity. Participants in this one-day instructor led workshop learn about different types of feedback, what needs to be considered before giving feedback, and what conditions are necessary for giving feedback to be successful to ensure an ongoing and respectful relationship. Participants learn guidelines for planning effective feedback, have the opportunity to discuss instances in the workplace where feedback would be valuable. Opportunities are provided to practice giving and receiving feedback during the session. Participants also learn the fundamentals of receiving feedback to support their ability to gracefully give and receive feedback.
There are no prerequisites for this course.
1 Day/Lecture & Lab
This course is for those wanting to learn essential communication skills and strategies necessary for giving and receiving feedback in today’s fast-paced work environment, and build confidence in their ability to effectively communicate feedback.
Introduction to the Course
- Effective Communication
- What is Feedback
- The Feedback Model
- Feedback and Emotions
- Language, Trust and Authenticity
- Feedback and Communication Style
- Structure of Effective Feedback
- Preparing to Give Feedback
- Receiving Feedback
- Practical Application and Reflection to Embed Learning
- Conclusion and Action Planning