Participants learn practical and essential conflict management and resolution skills through a series of facilitated lectures, hands-on workshops, and interactive assignments including role-plays designed to give each course participant practical experience and confidence in applying the skills essential to managing and resolving conflict. Course format includes lecture and interactive group discussion, role-play exercises, and case-study discussion.
There are no prerequisites for this course.
2 Days/Lecture & Lab
This course is designed for those wanting to learn practical and essential conflict management and resolution skills.
Introduction to the Course
- Workplace Conflict Defined
- Emotion and Conflict
- Moving from Win/Lose to Win/Win
- Strategies for Controlling and Managing Emotions in Conflict Situations
- The Conflict Scenario Workshop/Clinic
- Application Assignment