Conflict Resolution in the Workplace

PT20143
Summary
Participants learn practical and essential conflict management and resolution skills through a series of facilitated lectures, hands-on workshops, and interactive assignments including role-plays designed to give each course participant practical experience and confidence in applying the skills essential to managing and resolving conflict. Course format includes lecture and interactive group discussion, role-play exercises, and case-study discussion.
Prerequisites
There are no prerequisites for this course.
Duration
2 Days/Lecture & Lab
Audience
This course is designed for those wanting to learn practical and essential conflict management and resolution skills.
Topics
Introduction to the Course
  • Workplace Conflict Defined
  • Emotion and Conflict
  • Moving from Win/Lose to Win/Win
  • Strategies for Controlling and Managing Emotions in Conflict Situations
  • The Conflict Scenario Workshop/Clinic
  • Application Assignment

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